Welcome to TreeHutSheaUSShop. By placing an order through our website, you agree to the following Terms of Purchase. These terms govern all transactions between you and TreeHutSheaUSShop. Please read them carefully before completing your purchase.
If you have any questions, please contact us at:
Email: [email protected]
1. General Information
TreeHutSheaUSShop specializes in beauty products of exceptional quality. All products sold on our website are subject to these Terms of Purchase.
- Currency: All prices listed on our website are in United States Dollars (USD) .
- Payment Methods: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.
- Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
2. Pricing and Availability
We strive to ensure that all prices and product information on our website are accurate. However, errors may occasionally occur. We reserve the right to correct any errors and to change or update information at any time without prior notice.
- If a product is listed at an incorrect price due to an error, we reserve the right to cancel your order and issue a full refund.
- Product availability is subject to change without notice. If an item you ordered is out of stock, we will notify you promptly and issue a full refund.
3. Shipping Policy
At TreeHutSheaUSShop, we are committed to getting your order to you as quickly and efficiently as possible.
Processing Time:
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will begin processing on the next business day.
Delivery Time:
- Estimated delivery time is 6–12 business days from the date your order ships.
- Please note that delivery times are estimates and may vary slightly due to customs processing, local postal services, or unforeseen delays.
Shipping Coverage:
- We ship worldwide to customers all over the globe.
- Delivery times apply equally to all destinations.
Shipping Cost:
- Free Shipping: We are pleased to offer free global shipping on all orders. There are no additional shipping fees, regardless of your location or order size.
Order Tracking:
- Once your order ships, you will receive a shipping confirmation email containing a tracking number so you can monitor your package’s journey.
4. Delivery Responsibility
While we take great care in packaging and shipping your order, TreeHutSheaUSShop is not responsible for:
- Delays caused by customs clearance in the destination country.
- Lost or stolen packages after delivery confirmation.
- Incorrect addresses provided by the customer. Please ensure your shipping address is accurate at checkout.
If a package is returned to us due to an incorrect address or failure to claim it, the customer will be responsible for any additional shipping costs to reship the order.
5. Return and Refund Policy
Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return it under the following terms:
Return Window:
- You have 60 days from the delivery date to initiate a return.
Eligibility:
- Items must be unused, unopened, and in their original packaging.
- For hygiene reasons, opened or used products cannot be returned unless they arrived damaged or defective.
How to Initiate a Return:
- Contact us at [email protected] with your order number and reason for return.
- Our team will provide you with return instructions.
- Ship the item(s) back to us. Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).
Refund Processing:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
- Please note that original shipping costs are non-refundable.
6. Damaged or Defective Items
If you receive an item that is damaged during transit or defective, please contact us immediately:
- Contact us within 48 hours of delivery.
- Provide your order number, a description of the issue, and clear photos of the damaged product and packaging.
- We will arrange for a replacement or full refund, including any shipping costs, at no additional charge to you.
7. Customs and Duties
Please note that TreeHutSheaUSShop is not responsible for any customs duties, taxes, or import fees that may be charged by your country’s customs authority. These charges, if applicable, are the responsibility of the customer.
We recommend checking with your local customs office for more information on potential fees before placing your order.
8. Order Cancellations and Modifications
We process orders quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us immediately at [email protected].
- Before Shipping: If your order has not yet been processed or shipped, we can cancel or modify it free of charge.
- After Shipping: Once an order has been shipped, it cannot be cancelled or modified. Please follow our return process above.
9. Product Usage Disclaimer
Our products are made with high-quality, natural ingredients. However, we recommend performing a patch test before using any new product to ensure you do not have an allergic reaction. If irritation occurs, discontinue use immediately.
TreeHutSheaUSShop is not responsible for any adverse reactions caused by individual sensitivities or improper use of our products.
10. Limitation of Liability
To the fullest extent permitted by law, TreeHutSheaUSShop shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the purchase or use of our products, even if advised of the possibility of such damages.
Our total liability to you for any claim arising from your purchase shall not exceed the amount you paid for the product in question.
11. Changes to These Terms
We reserve the right to update or modify these Terms of Purchase at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of our website and placement of orders constitutes your acceptance of the revised terms.
12. Contact Information
If you have any questions about these Terms of Purchase, please contact us:
Email: [email protected]
Thank you for choosing TreeHutSheaUSShop. We appreciate your business and look forward to serving you!