At TreeHutSheaUSShop, we want your shopping experience to be seamless from the moment you place your order to the moment your package arrives at your doorstep. Please read our Shipping Policy below to understand how we process and deliver your purchases.
If you have any questions, please contact us at:
Email: [email protected]
1. Processing Time
We know you are excited to receive your beauty products, and we work hard to get your order ready as quickly as possible.
All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order is processed and ships out, you will receive a shipping confirmation email with a tracking number so you can follow your package every step of the way.
2. Shipping Time
After your order has been shipped, you can expect delivery within 6 to 12 business days. This delivery window applies to all destinations worldwide.
Please note that delivery times are estimates provided by our shipping partners. While most orders arrive within this timeframe, occasional delays may occur due to factors beyond our control, such as customs processing, weather conditions, or local postal service interruptions. We appreciate your patience and understanding in such situations.
3. Shipping Cost
We believe that exceptional beauty products should be accessible to everyone, no matter where they live. That is why we are pleased to offer free global shipping on all orders.
There are no hidden fees or surcharges for shipping. The price you see at checkout is the total price you pay, and we deliver your order to your doorstep at no additional cost.
4. Global Delivery
TreeHutSheaUSShop ships to customers all around the world. Whether you are in North America, Europe, Asia, Australia, or anywhere else, we are delighted to bring our products directly to you.
All orders are shipped with the same care and attention, regardless of destination. Our shipping partners are experienced in international delivery and work to ensure your package arrives safely and promptly.
5. Order Tracking
Once your order ships, we will send you a shipping confirmation email containing a tracking number. You can use this tracking number to monitor your package’s journey online.
Please allow up to 48 hours after receiving your shipping confirmation for the tracking information to update and show movement.
6. Customs and Duties
Please be aware that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer.
TreeHutSheaUSShop is not responsible for any delays caused by customs processing, nor for any fees charged by customs authorities. We recommend checking with your local customs office for more information on potential charges before placing your order.
7. Shipping Address Accuracy
To ensure your order reaches you without delay, please verify that your shipping address is complete and accurate before completing your purchase. We are not responsible for packages delivered to incorrect addresses provided by the customer.
If you realize you have entered an incorrect address after placing your order, please contact us immediately at [email protected]. We will do our best to update your address before your order ships. However, once an order has been shipped, we cannot change the delivery address.
8. Lost or Stolen Packages
TreeHutSheaUSShop is not responsible for lost or stolen packages that show delivery confirmation from our shipping partners. If your tracking information shows that your package was delivered but you have not received it, please check with neighbors or your local post office first.
If you need assistance with a lost package, please contact us, and we will do our best to help you resolve the issue with the shipping carrier.
9. Shipping Delays
While we strive to ensure timely delivery, occasional delays can happen. If your order has not arrived within the estimated 6 to 12 business day window, please contact us at [email protected] with your order number, and we will investigate promptly.
10. Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please reach out to us. We are here to help!
Email: [email protected]
Thank you for shopping with TreeHutSheaUSShop. We appreciate your trust in us and look forward to delivering beauty and quality to your doorstep.