At TreeHutSheaUSShop, we are committed to providing you with the best shopping experience possible. From the moment you browse our site to the day your products arrive at your doorstep, we want you to feel supported and valued. Please read our policies below to understand how we serve you best.
1. Contact Information
If you have any questions, concerns, or need assistance, our customer support team is here to help.
Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
We strive to respond to all inquiries within 24–48 business hours.
2. Ordering & Payment
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal and Apple Pay.
- All prices on our website are listed in USD.
- Orders are processed securely. We do not store your payment information on our servers.
- Once your order is placed, you will receive an email confirmation with your order details.
3. Shipping Policy
We aim to process and ship all orders as quickly as possible.
- Processing Time: Orders are typically processed within 1–2 business days after payment confirmation.
- Shipping Carriers: We partner with reliable carriers such as USPS, UPS, and FedEx to ensure your package arrives safely.
- Delivery Time: Standard shipping usually takes 3–7 business days depending on your location.
- Tracking Information: Once your order ships, you will receive a shipping confirmation email with a tracking number so you can follow your package every step of the way.
Please note: Delivery times may be affected by weather, holidays, or carrier delays.
4. Returns & Exchanges Policy
We want you to love your purchase! If you are not completely satisfied, we are here to help.
Eligibility for Returns:
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unopened, and in their original packaging.
- Due to hygiene reasons, we cannot accept returns on opened or used products unless they arrived damaged or defective.
How to Initiate a Return:
- Contact us at [email protected] with your order number and reason for return.
- Our team will provide you with a return authorization and shipping instructions.
- Once we receive and inspect the returned item, we will process your refund or exchange within 5–7 business days.
Refunds:
Refunds will be issued to the original payment method. Please note that original shipping costs are non-refundable unless the return is due to our error.
5. Damaged or Defective Items
We take great care in packaging your order, but sometimes accidents happen during transit. If your item arrives damaged or defective:
- Please contact us within 48 hours of delivery.
- Include your order number, a description of the issue, and clear photos of the damaged product and packaging.
- We will gladly send you a replacement or issue a full refund, including shipping costs.
6. Privacy & Security
Your privacy is important to us. We use industry-standard encryption technology to protect your personal information. We never sell, trade, or share your information with third parties. For more details, please review our full [Privacy Policy].
7. Product Usage Disclaimer
Our products are made with high-quality, natural ingredients. However, we recommend performing a patch test before using any new product to ensure you do not have an allergic reaction. If irritation occurs, discontinue use immediately.
TreeHutSheaUSShop is not responsible for any adverse reactions caused by individual sensitivities.
We Are Here for You!
At TreeHutSheaUSShop, we believe that great customer service is just as important as great products. If you ever need assistance, don’t hesitate to reach out.
Email us anytime: [email protected]
Thank you for choosing TreeHutSheaUSShop. We appreciate your trust and look forward to serving you!